This Shipping Policy (“Policy”) shall be effective from 21st April 2025 as published on the official website of LUXVÓIRE.

LUXVÓIRE (“Company”) is committed to maintaining transparency, operational efficiency and customer satisfaction in all shipping and logistics-related processes. This Policy outlines the terms and conditions governing order processing, shipment, delivery timelines, customer responsibilities and limitations of liability applicable to all orders placed through the official website of LUXVÓIRE.
This Policy is formulated in accordance with the applicable provisions of the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other relevant laws governing e-commerce operations in India.
By placing an order through the official website of LUXVÓIRE, the Customer acknowledges that they have read, understood and agreed to the terms mentioned under this Shipping Policy.

1. DEFINITIONS & INTERPRETATION

1.1 Definitions
1. “Company” shall mean LUXVÓIRE.
2. “Customer” shall mean any individual placing an order through the official website of the Company.
3. “Order” shall mean a successfully placed and prepaid order for one or more products offered by the Company.
4. “Dispatch” shall mean the handover of the packaged order by the Company to its designated logistics or courier partner.
5. “Delivery” shall mean successful delivery of the ordered product to the shipping address provided by the Customer.
6. “Third-Party Logistics Partner” shall mean Shiprocket, DTDC, Blue Dart, Delhivery or any other logistics or courier service provider engaged by the Company for shipping and delivery operations.
7. “Transit Issues” shall include delay, theft, damage, tampering, non-delivery or loss occurring after dispatch and while the shipment is in possession of the logistics partner.
8. “Working Days” shall mean all days excluding Sundays and public holidays observed by the Company.
9. “Return to Origin (RTO)” shall mean return of an undelivered package to the Company due to failed delivery attempts, incorrect address, refusal to accept delivery or customer unavailability.

1.2 Interpretation
1. Section headings are inserted for convenience only and shall not affect interpretation of this Policy.
2. Words denoting singular shall include plural and vice versa.
3. Any amendments or updates published by the Company shall
automatically form part of this Policy.

2. PURPOSE

1. This Policy establishes a clear and legally compliant framework
governing:
●     Order processing
●     Shipping timelines
●     Delivery procedures
●     Customer responsibilities
●     Courier and transit-related liabilities
●     Failed delivery handling
●     Shipping limitations
The purpose of this Policy is to ensure transparency and
operational clarity between LUXVÓIRE and its Customers.

3. ORDER PROCESSING

1. All orders placed on the official website of LUXVÓIRE are prepaid only.
2. Orders are generally processed within 24–48 working hours after successful payment verification, excluding Sundays and public holidays.
3 Processing includes:
●     Payment verification
●     Quality checks
●     Packaging
●     Dispatch preparation
4. The Company reserves the right to:
●     Cancel suspicious or fraudulent orders
●     Refuse orders due to stock unavailability
●     Delay dispatch during high-volume launches, sales or operational disruptions
5. Customers shall receive order confirmation and shipping details
through the registered email address.

4. ORDER CANCELLATION & MODIFICATION

LUXVÓIRE follows a strict no-cancellation and no-modification policy.
Once an order has been placed successfully, it cannot be cancelled, modified or altered under any circumstances.
Customers are advised to carefully
verify:
●     Product selection
●     Shipping address
●     Contact details
●     Size selection

before completing checkout.

5. SHIPPING METHODS & DELIVERY TIMELINES

All orders are shipped through
third-party logistics partners including but not limited to:
●     Shiprocket
●     DTDC
●     Blue Dart
●     Delhivery

The Company reserves the right to select the logistics partner at its sole discretion depending upon operational feasibility and serviceability.
Estimated Delivery Timeline
●     Orders are generally delivered within 7–10 business days after dispatch.
●     Delivery timelines are estimates only and not guaranteed timelines.

Delivery timelines may vary due to:
●     Customer location
●     Courier delays
●     Weather conditions
●     Operational disruptions
●     High-volume order period   
●  Force majeure events
The Company shall not be liable for delays caused by third-party logistics providers.

6. SHIPPING CHARGES

LUXVÓIRE currently offers free shipping across India.
The Company reserves the right to revise or modify shipping charges at any time without prior notice.

7. ADDRESS CHANGES & CUSTOMER RESPONSIBILITY

Customers are solely responsible for providing accurate shipping details at the time of placing the order.

If the Customer requests an address change:
●     Before shipment dispatch: No additional charges may apply subject to operational feasibility.
●     After shipment dispatch: Any additional shipping, rerouting or logistics charges incurred due to address modification shall be borne entirely by the Customer.

LUXVÓIRE shall not be liable for failed deliveries arising from:
●     Incorrect address provided by the Customer
●     Incomplete shipping details
●     Customer unavailability
●     Refusal to accept delivery

8. THIRD-PARTY SHIPPING DISCLAIMER

All deliveries are executed through independent third-party logistics providers.
Once an order has been dispatched and handed over to the courier partner, LUXVÓIRE shall not be held liable for:
●     Transit delays
●     Damaged shipments
●     Lost packages
●     Theft during transit
●     Tampered parcels
●     Incorrect delivery updates by courier partners
●     Shipments marked as “Delivered” by the courier

The Customer expressly acknowledges that transit-related risks pass to the logistics provider after dispatch.
While the Company may assist on a goodwill basis in coordinating with the courier partner, LUXVÓIRE does not guarantee resolution or compensation in transit-related disputes.

9. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

If delivery fails due to:
●     Incorrect address
●     Customer unavailability
●     Refusal to accept delivery
●     Failure to respond to courier communication
the shipment may be returned to the Company as Return to Origin (RTO).

In such cases:
●     Original shipping charges shall remain non-refundable
●     Re-shipping charges, if applicable, shall be borne by the Customer
●     Re-dispatch shall occur only after confirmation and payment of applicable charges

10. LOST, DAMAGED OR NON-DELIVERED PACKAGES

LUXVÓIRE shall not be responsible for
●     Lost shipments
●     Damaged parcels during transit
●     Missing packages marked as delivered
●     Courier mishandling
●     Transit-related theft or tampering
If a Customer claims non-receipt despite
shipment status showing “Delivered,” the Company may initiate an internal
review with the logistics partner on a goodwill basis. However, the Company
shall not be obligated to provide refunds, replacements or compensation in such
cases.

11. EMAIL NOTIFICATIONS & TRACKING

Customers shall receive shipping and
tracking details via the registered email address once the order is dispatched.
It is the Customer’s responsibility to
regularly monitor shipment tracking updates.

12. DELIVERY LIMITATIONS

LUXVÓIRE currently ships across India only.
The Company reserves the right to refuse delivery to locations deemed operationally unserviceable by its logistics partners.

13. FORCE MAJEURE

LUXVÓIRE shall not be liable for delay or failure in processing, dispatch or delivery caused due to events beyond reasonable control including but not limited to:
●     Natural disasters
●     Floods
●     Pandemic situations
●     Government restrictions
●     Transportation disruptions
●     Cyber incidents
●     Strikes
●     War
●     Operational shutdowns
●     Courier service interruptions
During such events, operational timelines may be extended without liability or compensation.

14. CUSTOMER SUPPORT

For shipping-related concerns, Customers may contact the official support email mentioned on the website.
Support timelines may vary depending upon operational workload and nature of concern.

15. GRIEVANCE REDRESSAL

Customers may raise formal shipping-related grievances through the official support email available on the website.The Company shall endeavor to review and respond within reasonable operational timelines.
Complaints must include:
●     Order ID
●     Full name
●     Registered email address
●     Nature of grievance
●     Relevant supporting screenshots or communication

16. GOVERNING LAW & JURISDICTION

This Shipping Policy shall be governed and interpreted in accordance with the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts situated in Rajasthan, India.

17. AMENDMENT TO POLICY

LUXVÓIRE reserves the right to amend,
modify or update this Shipping Policy at any time without prior notice. Continued use of the website or purchase of products shall constitute acceptance of the revised Policy.

ACKNOWLEDGEMENT

By placing an order through the official website of LUXVÓIRE, the Customer acknowledges that they have read, understood and agreed to this Shipping Policy in its entirety.